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Support

How can we help?

For the fastest answer, pick the right channel. We reply on business days, usually within 24 hours. If it is urgent, say so in the subject line and we will handle it first.

General enquiries

Partnerships, questions, sales

Have a project to build, a partner to find, or a question about our services? This is the best channel.

contact@omoikanegroup.com →
Billing

Invoices, payments, accounting

Questions about existing invoices, tax documents, payment methods. Response within 2 business days.

billing@omoikanegroup.com →
GDPR and privacy

Personal data, right to erasure

Requests for access to your data, deletion, export. We respond within 30 days as required by GDPR.

gdpr@omoikanegroup.com →
Legal

Contracts, NDAs, licensing

All legal correspondence, contracts, NDAs, questions about terms of use.

legal@omoikanegroup.com →
Response times

When you will hear from us.

Business days
Within 24 hours
Weekends and holidays
Within 2 business days
Invoices
Within 48 hours
GDPR requests
Within 30 days (legal limit)